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Remote Diagnostic Computer Help
At FixYourMail, our highly trained technical staff provides expert third party remote IT troubleshooting services for a wide range of issues. Helping you out means more than just removing viruses- it includes regaining control over your browsing habits and personal data. That’s why we’re at the forefront of providing software installation service – so that nothing else can tamper with your device without you knowing about it first.
We’ll never ask for anything personal when it comes to your email account either. And don’t worry about us asking how to sign into it – we aren’t interested in doing anything other than solving the problem! All we need from you are some simple details about what browser type and operating system version you have installed on your device before someone gets back to you with an answer or fixes everything up!
No service fee is charged for our diagnostic match-making service. All quotes come in advance, so you know exactly what you’re getting out of it! Third-party service providers are independent companies who may have their own fees and services, but please review those with your matched company before entering into an agreement.
Service Plans and Pricing
Monthly Service Plans
PHONE SUPPORT ONLINE HELP DESK ON SITE OR IN OFFICE SUPPORT ONLINE BACKUP; 5GB REMOTE SUPPORT: $20 PER INCIDENT ONGOING MAINTENANCE: SEMI-ANNUALLY ADDITIONAL COMPUTER COVERAGE: $19.99/MO
PHONE SUPPORT ONLINE HELP DESK ON SITE OR IN OFFICE SUPPORT ONLINE BACKUP; 20GB REMOTE SUPPORT: ONCE PER MONTH ONGOING MAINTENANCE: QUARTERLY ADDITIONAL COMPUTER COVERAGE: $24.99/M
PHONE SUPPORT ONLINE HELP DESK ON SITE OR IN OFFICE SUPPORT ONLINE BACKUP; 100GB REMOTE SUPPORT: TWICE PER MONTH ONGOING MAINTENANCE: MONTHLY ADDITIONAL COMPUTER COVERAGE: $29.99/M
How Our Monthly Service Plans Work: Upon signing up for a monthly membership plan, your credit or debit card will immediately be charged $17.99-$37.99, depending on the plan selected, and it will be charged the same amount on the same day each month until your plan is cancelled. Once you have paid and registered for your monthly service plan, we will connect remotely, with your permission, and perform a full diagnostic, scan, cleaning, and optimization of your device. We’ll then set up your data backup and anti-virus package depending on which plan you’ve selected. We will also perform a scheduled semi-annual, quarterly, or monthly tune up and optimization of your computer, depending on the package you have selected. As part of your scheduled tune up, we’ll go through and perform a full system scan, threat removal, and optimization at that time.
In addition to your scheduled ongoing maintenance, you will be allotted two no cost remote support sessions per month with the premium plan, and one no cost remote support session per month with the advanced plan. With the basic plan, or once you have reached your monthly limit with the advanecd or premium plan, each additional unscheduled remote support session will result in an additional charge of $20. To claim an additional remote support session, you can call us anytime during regular business hours, email firstname.lastname@example.org, or submit your information in one of the various contact forms throughout the site. If you have any questions about our monthly service plans, please contact email@example.com and we’ll be happy to help. Please note, third party service providers are independent companies and will have their own pricing and service structure, please review all details with your matched service provider before entering into any service agreement.
How Our Support Service Works
Give us a call, and we’ll match you with an expert who will get you connected through secure software.
Our trained experts will carefully diagnose your specific issue and make reccomendations.
Our support technician will repair and resolve any issues within your computer as quickly as possible.
7:00 AM-9:00 PM EST
Saturday and Sunday:
8:00 AM-6:00 PM EST